{"id":2077,"date":"2025-07-05T18:39:06","date_gmt":"2025-07-05T16:39:06","guid":{"rendered":"https:\/\/antheusadvisors.com\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/"},"modified":"2025-07-18T07:39:47","modified_gmt":"2025-07-18T05:39:47","slug":"optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction","status":"publish","type":"project","link":"https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/","title":{"rendered":"Optimization of B2C (transaction | rental) sales and customer satisfaction*"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Features&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;74c69059-8e69-4122-b1e6-dfeabf6c5711&#8243; background_color_gradient_stops=&#8221;rgba(255,255,255,0) 0%|#00205b 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(0,0,0,0.5)&#8221; background_color_gradient_end=&#8221;rgba(0,0,0,0.75)&#8221; background_image=&#8221;https:\/\/antheusadvisors.com\/wp-content\/uploads\/2025\/07\/Immobilier-scaled.jpg&#8221; custom_padding=&#8221;8%||0px||false|false&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; use_background_color_gradient=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;5138c454-be54-4233-bd3b-f8e6a8747976&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;73121f80-a3ef-4484-8763-c3f18e3c56d2&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;References&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;f0c675ea-2574-4d0e-b725-30f8550a8550&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|Poppins_weight||on|||||&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;14px&#8221; title_letter_spacing=&#8221;1px&#8221; title_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||10px||false|false&#8221; title_font_size_tablet=&#8221;13px&#8221; title_font_size_phone=&#8221;13px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Optimization of B2C (transaction | rental) sales and customer satisfaction*.&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;ddeb8c09-9078-4424-bc15-2efb6572e28e&#8221; title_font=&#8221;Poppins|Poppins_weight|||||||&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;40px&#8221; title_line_height=&#8221;1.15em&#8221; title_font_size_tablet=&#8221;40px&#8221; title_font_size_phone=&#8221;24px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text quote_border_color=&#8221;#FFFFFF&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;0504de1e-f5ff-4281-ba60-cbbe4edf98bc&#8221; text_font=&#8221;Poppins|Poppins_weight|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.75em&#8221; link_font=&#8221;||||on||||&#8221; link_text_color=&#8221;#FFFFFF&#8221; quote_font=&#8221;Poppins|Poppins_weight|||||||&#8221; quote_text_color=&#8221;#FFFFFF&#8221; header_font=&#8221;Poppins|Poppins_weight|||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;72px&#8221; header_line_height=&#8221;1.15em&#8221; header_2_font=&#8221;Poppins|Poppins_weight|||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;50px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;Poppins|Poppins_weight|||||||&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; header_3_font_size=&#8221;32px&#8221; header_3_line_height=&#8221;1.3em&#8221; header_4_font=&#8221;Poppins|Poppins_weight|||||||&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; header_4_font_size=&#8221;24px&#8221; header_4_line_height=&#8221;1.4em&#8221; header_5_font=&#8221;Poppins|Poppins_weight|||||||&#8221; header_5_text_color=&#8221;#FFFFFF&#8221; header_5_font_size=&#8221;18px&#8221; header_5_line_height=&#8221;1.4em&#8221; header_6_font=&#8221;Poppins|Poppins_weight|||||||&#8221; header_6_text_color=&#8221;#FFFFFF&#8221; header_6_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;||||false|false&#8221; text_font_size_tablet=&#8221;15px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;24px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;28px&#8221; header_2_font_size_phone=&#8221;20px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_3_font_size_tablet=&#8221;22px&#8221; header_3_font_size_phone=&#8221;17px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_4_font_size_tablet=&#8221;18px&#8221; header_4_font_size_phone=&#8221;15px&#8221; header_4_font_size_last_edited=&#8221;on|tablet&#8221; header_5_font_size_tablet=&#8221;15px&#8221; header_5_font_size_phone=&#8221;14px&#8221; header_5_font_size_last_edited=&#8221;on|desktop&#8221; header_6_font_size_tablet=&#8221;13px&#8221; header_6_font_size_phone=&#8221;13px&#8221; header_6_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Support for a leading network of real estate agencies, in the implementation of new local sales and CRM approaches across all customer paths (transaction, rental).<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;5138c454-be54-4233-bd3b-f8e6a8747976&#8243; background_color=&#8221;#FFFFFF&#8221; min_height=&#8221;78px&#8221; custom_margin=&#8221;3%|auto||auto|false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; border_radii=&#8221;off||6px||&#8221; border_radii_tablet=&#8221;off||6px||&#8221; border_radii_phone=&#8221;off||6px||&#8221; border_radii_last_edited=&#8221;on|desktop&#8221; box_shadow_style=&#8221;preset4&#8243; box_shadow_horizontal=&#8221;-31vw&#8221; box_shadow_vertical=&#8221;0px&#8221; box_shadow_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;73121f80-a3ef-4484-8763-c3f18e3c56d2&#8243; custom_padding=&#8221;30px||||false|false&#8221; custom_padding_tablet=&#8221;40px|20px|40px||true|false&#8221; custom_padding_phone=&#8221;30px||30px||true|true&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Mission&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;24px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;1ea53d41-9439-472c-8d8b-7bddb3bf9444&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;Poppins|Poppins_weight|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;gcid-heading-color&#8221; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;Poppins|Poppins_weight|||||||&#8221; body_text_color=&#8221;gcid-body-color&#8221; body_line_height=&#8221;1.75em&#8221; body_link_text_color=&#8221;gcid-primary-color&#8221; animation=&#8221;off&#8221; header_font_size_tablet=&#8221;13px&#8221; header_font_size_phone=&#8221;13px&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; body_font_size_tablet=&#8221;15px&#8221; body_font_size_phone=&#8221;14px&#8221; body_font_size_last_edited=&#8221;off|desktop&#8221; border_radii_image=&#8221;on|6px|6px|6px|6px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;colonnes-egales&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; min_height=&#8221;398.2px&#8221; custom_margin=&#8221;0%||||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; border_radii=&#8221;off||||&#8221; border_radii_tablet=&#8221;off||6px||&#8221; border_radii_phone=&#8221;off||6px||&#8221; border_radii_last_edited=&#8221;on|desktop&#8221; box_shadow_style=&#8221;preset4&#8243; box_shadow_horizontal=&#8221;-31vw&#8221; box_shadow_vertical=&#8221;0px&#8221; box_shadow_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|5px||5px|false|false&#8221; border_radii=&#8221;off||5px|5px|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>This real estate agency network (at the network head level) has noted a steady decline in customer satisfaction over the past few years.<\/li>\n<li>In particular, customers (in both real estate transaction and rental activities) point to a lack of commercial follow-up once the mandate has been signed, and a lack of visibility on the added value of the transaction or rental manager.<\/li>\n<li>The branch network wants to reinforce the relational postures and attitudes of its employees (in a franchised model) with their customers and prospects, by positioning itself as a local network.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_blurb title=&#8221;Approach&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;24px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;1ea53d41-9439-472c-8d8b-7bddb3bf9444&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;Poppins|Poppins_weight|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#A89868&#8243; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;Poppins|Poppins_weight|||||||&#8221; body_text_color=&#8221;gcid-body-color&#8221; body_line_height=&#8221;1.75em&#8221; body_link_text_color=&#8221;gcid-primary-color&#8221; animation=&#8221;off&#8221; border_radii_image=&#8221;on|6px|6px|6px|6px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|5px||5px|false|false&#8221; border_radii=&#8221;off||5px|5px|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Review of customer paths by type of offer (purchase &amp; sale transaction, property rental, rental management, property management on the margin).<\/li>\n<li>Analysis of customer irritants, as seen by customers and sales teams in the field.<\/li>\n<li>Design of a new omnichannel relationship and sales model, covering all customer paths.<\/li>\n<li>Analysis of the impact on sales organization, customer culture and CRM tools.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_blurb title=&#8221;Results&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;24px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;1ea53d41-9439-472c-8d8b-7bddb3bf9444&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;Poppins|Poppins_weight|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#6F8DB9&#8243; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;Poppins|Poppins_weight|||||||&#8221; body_text_color=&#8221;gcid-body-color&#8221; body_line_height=&#8221;1.75em&#8221; body_link_text_color=&#8221;gcid-primary-color&#8221; animation=&#8221;off&#8221; border_radii_image=&#8221;on|6px|6px|6px|6px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|5px||5px|false|false&#8221; border_radii=&#8221;off||5px|5px|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Design of new ways of entering into relationships by major product and service segments.<\/li>\n<li>Implementation of training programs for sales staff in the field (transactional staff, rental managers, managers): customer approach, handling objections, dealing with irritants, building relationships&#8230;<\/li>\n<li>Evolution of customer interaction processes at each stage of the customer journey, according to contact channels (e-mail, telephone, mobile, etc.).<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; text_font_size=&#8221;10px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><em>* this project was led by one of our Partners before joining Antheus<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; display_conditions=&#8221;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&#8221; global_module=&#8221;539&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Want to find out more about Antheus and our services? Contact us now! &#8221; button_one_text=&#8221;Send us a message&#8221; button_one_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQzOSIsImVuYWJsZV9odG1sIjoib2ZmIn19@&#8221; button_two_text=&#8221;Call us on +33 6 42 13 69 31&#8243; button_two_url=&#8221;tel:+33642136931&#8243; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;button_one_url&#8221; _module_preset=&#8221;default&#8221; custom_button_one=&#8221;on&#8221; button_one_text_size=&#8221;16px&#8221; button_one_text_color=&#8221;#00205B&#8221; button_one_bg_color=&#8221;#FFFFFF&#8221; button_one_border_width=&#8221;0px&#8221; button_one_border_color=&#8221;#FFFFFF&#8221; button_one_border_radius=&#8221;100px&#8221; button_one_font=&#8221;&#8211;et_global_body_font|700|||||||&#8221; button_one_icon=&#8221;&#x35;||divi||400&#8243; custom_button_two=&#8221;on&#8221; button_two_text_size=&#8221;16px&#8221; button_two_text_color=&#8221;#00205B&#8221; button_two_bg_color=&#8221;#FFFFFF&#8221; button_two_border_width=&#8221;0px&#8221; button_two_border_color=&#8221;#FFFFFF&#8221; button_two_border_radius=&#8221;100px&#8221; button_two_font=&#8221;&#8211;et_global_body_font|700|||||||&#8221; button_two_icon=&#8221;&#x35;||divi||400&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support for a leading network of real estate agencies, in the implementation of new local sales and CRM approaches across all customer paths (transaction, rental). This real estate agency network (at the network head level) has noted a steady decline in customer satisfaction over the past few years. In particular, customers (in both real estate [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1312,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"project_category":[96,100,80,101,79],"project_tag":[],"class_list":["post-2077","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-customer-experience","project_category-industry-utilities","project_category-operating-model-transformation","project_category-real-estate-construction-housing","project_category-references-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Optimization of B2C (transaction | rental) sales and customer satisfaction* - Antheus Advisors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optimization of B2C (transaction | rental) sales and customer satisfaction* - Antheus Advisors\" \/>\n<meta property=\"og:description\" content=\"Support for a leading network of real estate agencies, in the implementation of new local sales and CRM approaches across all customer paths (transaction, rental). This real estate agency network (at the network head level) has noted a steady decline in customer satisfaction over the past few years. In particular, customers (in both real estate [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/\" \/>\n<meta property=\"og:site_name\" content=\"Antheus Advisors\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-18T05:39:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/antheusadvisors.com\/wp-content\/uploads\/2025\/07\/Immobilier-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"2560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/project\\\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\\\/\",\"url\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/project\\\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\\\/\",\"name\":\"Optimization of B2C (transaction | rental) sales and customer satisfaction* - Antheus Advisors\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/project\\\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/project\\\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/antheusadvisors.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Immobilier-scaled.jpg\",\"datePublished\":\"2025-07-05T16:39:06+00:00\",\"dateModified\":\"2025-07-18T05:39:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/project\\\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/project\\\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/project\\\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\\\/#primaryimage\",\"url\":\"https:\\\/\\\/antheusadvisors.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Immobilier-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/antheusadvisors.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Immobilier-scaled.jpg\",\"width\":2048,\"height\":2560},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/project\\\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Projects\",\"item\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/project\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Optimization of B2C (transaction | rental) sales and customer satisfaction*\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/\",\"name\":\"Antheus Advisors\",\"description\":\"Aider les organisations \u00e0 transformer leur mod\u00e8le op\u00e9rationnel afin de p\u00e9renniser leur mod\u00e8le \u00e9conomique\",\"publisher\":{\"@id\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/#organization\",\"name\":\"Antheus Advisors\",\"url\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/antheusadvisors.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Logo-Antheus-sans-fond.png\",\"contentUrl\":\"https:\\\/\\\/antheusadvisors.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Logo-Antheus-sans-fond.png\",\"width\":297,\"height\":174,\"caption\":\"Antheus Advisors\"},\"image\":{\"@id\":\"https:\\\/\\\/antheusadvisors.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/antheus-advisors\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Optimization of B2C (transaction | rental) sales and customer satisfaction* - Antheus Advisors","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/","og_locale":"en_US","og_type":"article","og_title":"Optimization of B2C (transaction | rental) sales and customer satisfaction* - Antheus Advisors","og_description":"Support for a leading network of real estate agencies, in the implementation of new local sales and CRM approaches across all customer paths (transaction, rental). This real estate agency network (at the network head level) has noted a steady decline in customer satisfaction over the past few years. In particular, customers (in both real estate [&hellip;]","og_url":"https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/","og_site_name":"Antheus Advisors","article_modified_time":"2025-07-18T05:39:47+00:00","og_image":[{"width":2048,"height":2560,"url":"https:\/\/antheusadvisors.com\/wp-content\/uploads\/2025\/07\/Immobilier-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/","url":"https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/","name":"Optimization of B2C (transaction | rental) sales and customer satisfaction* - Antheus Advisors","isPartOf":{"@id":"https:\/\/antheusadvisors.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/#primaryimage"},"image":{"@id":"https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/#primaryimage"},"thumbnailUrl":"https:\/\/antheusadvisors.com\/wp-content\/uploads\/2025\/07\/Immobilier-scaled.jpg","datePublished":"2025-07-05T16:39:06+00:00","dateModified":"2025-07-18T05:39:47+00:00","breadcrumb":{"@id":"https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/#primaryimage","url":"https:\/\/antheusadvisors.com\/wp-content\/uploads\/2025\/07\/Immobilier-scaled.jpg","contentUrl":"https:\/\/antheusadvisors.com\/wp-content\/uploads\/2025\/07\/Immobilier-scaled.jpg","width":2048,"height":2560},{"@type":"BreadcrumbList","@id":"https:\/\/antheusadvisors.com\/en\/project\/optimization-of-b2c-transaction-rental-sales-and-customer-satisfaction\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/antheusadvisors.com\/en\/"},{"@type":"ListItem","position":2,"name":"Projects","item":"https:\/\/antheusadvisors.com\/en\/project\/"},{"@type":"ListItem","position":3,"name":"Optimization of B2C (transaction | rental) sales and customer satisfaction*"}]},{"@type":"WebSite","@id":"https:\/\/antheusadvisors.com\/en\/#website","url":"https:\/\/antheusadvisors.com\/en\/","name":"Antheus Advisors","description":"Aider les organisations \u00e0 transformer leur mod\u00e8le op\u00e9rationnel afin de p\u00e9renniser leur mod\u00e8le \u00e9conomique","publisher":{"@id":"https:\/\/antheusadvisors.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/antheusadvisors.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/antheusadvisors.com\/en\/#organization","name":"Antheus Advisors","url":"https:\/\/antheusadvisors.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/antheusadvisors.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/antheusadvisors.com\/wp-content\/uploads\/2025\/06\/Logo-Antheus-sans-fond.png","contentUrl":"https:\/\/antheusadvisors.com\/wp-content\/uploads\/2025\/06\/Logo-Antheus-sans-fond.png","width":297,"height":174,"caption":"Antheus Advisors"},"image":{"@id":"https:\/\/antheusadvisors.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/antheus-advisors\/"]}]}},"_links":{"self":[{"href":"https:\/\/antheusadvisors.com\/en\/wp-json\/wp\/v2\/project\/2077","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/antheusadvisors.com\/en\/wp-json\/wp\/v2\/project"}],"about":[{"href":"https:\/\/antheusadvisors.com\/en\/wp-json\/wp\/v2\/types\/project"}],"author":[{"embeddable":true,"href":"https:\/\/antheusadvisors.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/antheusadvisors.com\/en\/wp-json\/wp\/v2\/comments?post=2077"}],"version-history":[{"count":4,"href":"https:\/\/antheusadvisors.com\/en\/wp-json\/wp\/v2\/project\/2077\/revisions"}],"predecessor-version":[{"id":2398,"href":"https:\/\/antheusadvisors.com\/en\/wp-json\/wp\/v2\/project\/2077\/revisions\/2398"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/antheusadvisors.com\/en\/wp-json\/wp\/v2\/media\/1312"}],"wp:attachment":[{"href":"https:\/\/antheusadvisors.com\/en\/wp-json\/wp\/v2\/media?parent=2077"}],"wp:term":[{"taxonomy":"project_category","embeddable":true,"href":"https:\/\/antheusadvisors.com\/en\/wp-json\/wp\/v2\/project_category?post=2077"},{"taxonomy":"project_tag","embeddable":true,"href":"https:\/\/antheusadvisors.com\/en\/wp-json\/wp\/v2\/project_tag?post=2077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}