Operating model transformation
Optimize. transform. Pilot your operating model
In a context where customer expectations are evolving, offers need to be renewed, and organizations are seeking to become more agile, the transformation of the operating model is becoming a key lever for sustainable growth.
We intervene in a targeted way to revisit the customer experience, develop offers, reinforce employee commitment, streamline processes and adjust organizational structures.
Concrete interventions, designed to create value at every level of your operational chain.
Operating model transformation
Faced with changing markets, competitive pressures and technological mutations, companies need to adapt their way of conceiving, delivering and managing value. At Antheus, we support you in transforming your operating model into a lever for profitable, sustainable growth.
Our Balanced Organization approach is based on five complementary areas of intervention:
Customer experience: revisit customer journeys, better meet expectations and reinforce impact at every point of contact.
Offerings: develop value propositions to respond to new uses, markets and strategic ambitions.
Employee experience: aligning managerial practices, tools and work environments to engage teams and boost their effectiveness.
Processes & operating modes: streamlining, simplifying and making them more reliable to improve agility and operational performance.
Organization: adjust structures, roles and coordination methods to sustain the transformations underway.
Whether it’s a strategic repositioning, a search for efficiency or a change of scale, we work with you to build concrete, realistic solutions adapted to your context.
Our difference: a customized, hands-on approach, based on action and results, close to the ground and the teams.

Our Balanced Organization approach addresses your 5 asset areas

Customer Experience
- Customer knowledge & culture
- Satisfaction & CX
- Omnichannel marketing & distribution

Offer development
- Innovation
- Development cycle
- Product and brand strategy
- Service policy

Employee experience
- Working modes
- Environment | Workspaces
- Work solutions

Process
- Operational excellence
- Digital transformation
- Business model innovation

Organization
- Group structuring
- Organization design
- Support for social dialogue